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Terms and Conditions

Our website helps travelers find and book vacation rental accommodations. We also assist owners/managers advertise and book their rentals through it. Our services include recommendation and information to travelers for anything concerning their travel and stay at Skopelos island. When you inquire or book a vacation rental, you will be dealing with our team, including the rental, refund, and cancellation policies that owners already agree with.

Bookings and Payments

If a property listing has enabled online Booking, you will be able to make a Booking request (“Booking Request”), which will be sent to us. We shall either accept or decline the Booking Request within 24 hours. A Rental Agreement shall be formed between the traveler and us only when we accept the Booking Request. The only exception to this is in the case of Properties that are available through “Instant Book.” Such Properties shall be labeled as “Instant Book” Properties. If you make a Booking of an Instant Book Property, the Rental Agreement shall be formed immediately upon such Booking being made. There shall be no opportunity to make a Booking Request and no period during which we choose whether to accept such Booking Request.

We may provide an online Payment Platform, giving You the ability to make online payments to Owners via PayPal, Viva Wallet or other payment options we may make available from time to time. If you make a payment using an account or a card that is in the name of a third party, you shall remain bound by these Terms of Use, and the third party account—or cardholder shall not obtain any rights hereunder. We may change or withdraw such Payment Platform at any time without notice and at our sole discretion. If you are directed to a third-party payment processor or payment provider such as PayPal, you may be subject to terms and conditions governing use of that third party’s service, including applicable fees, as well as that third party’s personal information collection practices. Please review such terms and conditions and privacy policy before using the services.

Once the payment transaction for your requested Booking is successfully completed, you will receive a confirmation email summarizing your confirmed Booking.

If you make a Booking using the Payment Platform, you agree to the terms of the Rental Agreement (which includes the cancellation policy published on the Property Listing), these Traveler Terms of Use. If you make a payment through the Payment Platform and you later dispute this legitimate charge contrary to our Chargeback Policy, we shall take steps to claim any fraudulently recovered charges from you. Please read our Chargeback Policy in full of these Traveler Terms of Use.

Although we may provide the Payment Platform to enable payments, we are not responsible for the payment solutions themselves. In particular, we are not responsible for any decision taken by PayPal or any other payment provider to decline your payment, based on its risk assessment of you or that transaction. You shall not hold us liable for any losses you suffer as a result of making a payment, whether via the Payment Platform or any other payment method. If you need customer support in relation to an online payment, you should contact PayPal or your bank, as applicable.

Concernig your payments, we act as the properties owner’s payment collection agent for the limited purpose of accepting payments from you on behalf of the properties owners. Upon receipt of your payment to us on behalf of the property owners, your payment obligation to the owners for the Booking is extinguished and we are responsible for arranging remittance of the payment (less any extra applicable fees or taxes) to the properties owners, in the manner described in these Traveler Terms of Use. In the event that we do not arrange remittance of any such amounts as described in these Traveler Terms of Use, the owners will have recourse only against us.

In connection with a Booking, you will be asked to provide customary billing information such as name, billing address, and payment method information to either us or one of our third-party payment providers. You agree to pay to us, on behalf of the properties owners, the amount of any confirmed Bookings in accordance with these Traveler Terms of Use by one of the methods supported by the Payment Platform (e.g., by PayPal). You hereby authorize the collection of such amounts by charging the payment method provided as part of requesting the Booking, either directly by us or indirectly, via one of our third-party online payment providers. You also authorize us to charge any payment method on file in the event of damage caused at properties.

You authorize us to store your payment method information and charge your payment method as outlined in these Traveler Terms of Use. If your payment method’s account information changes (e.g. account number, routing number, expiration date), we may acquire that information from your bank.

If we are unable to collect any amounts you owe for a confirmed Booking or damages claim, we may engage in collection efforts to recover such amounts from you. You hereby explicitly agree that all communication in relation to amounts owed will be made by electronic mail or by phone, as provided to us by you. Such communication may be made by us or by anyone on our behalf, including but not limited to, a third-party collection agent.

Overstaying Without the Owner’s Consent

You agree that a confirmed Booking is merely a license granted by the owner to you to enter and use the property for the limited duration of the confirmed Booking and in accordance with your agreement with us. You further agree to leave the property no later than the checkout time or such other time as mutually agreed upon between you and the owner. If you stay past the agreed upon checkout time without the owner’s consent, you no longer have a license to stay in the property and the owner is entitled to make you leave. In addition, you agree that the owner can charge You, for each 24-hour period that you stay over the agreed period without the owner’s consent, an additional nightly fee of two times the average nightly rate that you originally paid in order to stay in the property to cover the inconvenience suffered by the owner, plus all applicable fees, taxes, and any legal expenses incurred by the owner to make you leave. You also authorize us to charge any payment method you have on file in the event that you overstay your Booking.

Cancellations and Refunds

If you wish to cancel a confirmed Booking made via the site, the corresponding cancellation policy contained in the applicable property listing will apply to, and govern the terms of, your cancellation and any refunds. Upon cancellation, we will cancel any pre-authorization of your payment and/or arrange refund of any nominal amounts charged in connection with the requested Booking within a commercially reasonable time. If an owner cancels a confirmed Booking made via the site prior to the check-in date, we will arrange refund of the total fee for such Booking to you within a commercially reasonable time of the cancellation. Notwithstanding the terms of any cancellation policy, in the event that you cancel a Booking within 24 hours of (a) our acceptance of the Booking (in the case of a Booking request), (b) your Booking being made (in the case of the Booking of an Instant Book Property), or (c) your first payment (in the case of a quote), and the stay is scheduled to commence at least 60 days after the date of acceptance or payment, as applicable, you shall receive a 100% refund for the cancelled Booking.

We may decide, at our sole discretion, that it is necessary or desirable for the protection of pur interests, the properties owner’s interests, and/or your interests, to withdraw our booking facilitation services resulting in an override of your cancellation policy and the effective cancellation of a Booking. We may also determine, at our sole discretion, to arrange a refund to you part or all of the amounts charged to you.

You agree keep us indemnified from and against any and all claims, actions, proceedings, damages, losses, liabilities, and expenses (including legal fees) that we suffer or incur arising out of or in connection with your use of the Payment Platform to make payments, in particular any claims from owners, PayPal, or other payment solution providers resulting from your actions or omissions.

We do not provide insurance coverage for travelers or for owners. We recommend that travelers obtain suitable travel insurance to cover their Booking, including in the event of cancellation. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your needs.

Prohibited Activities

You agree that you shall not, either directly or indirectly:

use the site or its contents for any commercial purpose or any purpose not permitted by these Traveler Terms of Use;

make, or use the site to make, any speculative, false, or fraudulent booking, booking request, or any booking in anticipation of demand;

access, monitor, reproduce, upload, republish, distribute, transmit, display, or copy any content or information of this site using any robot, spider, scraper, or other automated means or any manual process for any purpose without our express written permission;

violate the restrictions in any robot exclusion headers on the site or bypass or circumvent other measures employed to prevent or limit access to the site;

take any action that imposes, or may impose, at pur discretion, an unreasonable or disproportionately large load on our infrastructure, or adversely affects the performance of the site, or infringes on pur copyright or the copyright of pur suppliers;

deep-link to any portion of the site (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission;

“frame”, “mirror”, or otherwise incorporate any part of the site into any other website without our prior written authorisation;

sell, offer for sale, transfer, or license any portion of the site in any form to any third parties;

Safe Usage

We protect our brand, content, website, and users. If you are trying to do something bad to us or our users, it’s prohibited, and we limit our liability from and disclaim the bad things people may do.

All copyright, database rights, trademarks, and design rights in the site and in the material published on it belong to us, our licensors, or the properties owners. You may download and print material from the site solely for the purposes of keeping a record of your Booking and the property booked. You may not otherwise copy, transmit, modify, republish, save, pass off, or link to any content or material on the site without our prior written consent.

Although we will do our best to prevent intentional misuse of the site, and/or the dissemination of harmful programs via the site, we will not be liable for any loss or damage caused by any intentional misuse of the site (including but not limited to fraud by third parties), or the distribution of viruses or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of the site.

Where the site contains links to other websites and resources provided by third parties, these links are provided for your information and convenience only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. It is up to you to take precautions to ensure that whatever links you select or software you download (whether from the site or other websites) is free of such items as viruses, worms, trojan horses, defects, and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

Your Acceptance of These Terms

By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

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